At Golden Grove Candles, our products are carefully inspected before shipping. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted within 7 days of delivery. You may return your unused product within 14 days of purchase. The buyer is responsible for shipping costs on all returned items. We do not accept exchanges at this time.

TO INITIATE A RETURN Within 14 days of your order, please send an email to info@goldengrovecandles.com with a return request, letting us know the reason for your return. Once your return is approved, we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label. Please ensure your package is returned using the bubble and paper it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition. The buyer is responsible for shipping costs on all returns, so please save the tracking information. Please do not return your package to the return address on your shipping label. TAXES We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus.

Orders may be modified or cancelled within 48 hours of purchase. If you would like to change or cancel your order, please email us as soon as possible at info@goldengrovecandles.com.

We currently ship within the continental US.

Carefully read all information and follow the instructions for use provided with your candle. To safely get the most from your candle: Trim the candle’s wick to 1/4" or 5mm before every burn. This will ensure an even and smoke-free burn, help prolong the life of your candle and stop the build-up of carbon on the sides of the container. When lighting your candle for the first time, allow it to burn until the wax has melted to the edge of the container (maximum 4 hours). This will ensure the candle burns evenly down the glass and lasts for as long as possible. When you have extinguished the flame, if necessary, re-centre the wick in the liquid wax. For subsequent burns, do not burn candle for more than four hours at a time and allow it to cool for at least two hours before relighting. Do not burn a candle all the way down to the bottom. Discontinue the candle when 1/4" or 5mm of wax remains. Do not relight your candle when the wax level is less than 1/2" as your container may get very hot without enough wax or wick to burn properly. Remove lid before use and replace it when the candle has cooled. Store candles in a cool, dry place to protect their integrity. Keep out of direct contact with sunlight, heat and humidity